We’re a growing team, dedicated to making S4M the leading drive-to-store platform worldwide. Every day, we create, code, design and improve our services to give our customers the best experience possible. At S4M, we love what we do and the people we do it with. Spotlight on Arnaud, our Support Account Manager in Montreal!
What does it mean to be Support Account Manager?
My job consists in assisting our traders and account managers in their daily routine so that they can perform well and achieve their goals. Whether it’s getting an issue resolved on the frontend or pulling data from the backend for any insights or forecasting purposes or even helping set up a campaign with the inventory management.
How would you describe yourself?
I like to raise debates. I question the nature of things quite often. If I had not worked in IT, I might have worked as a journalist.
If you could switch positions with a colleague, who would it be and why?
I would swap for Hadrien Bailly’s shoes, to see what a salesperson’s day is made of. He’s such a cool and funny guy, too!
What’s your most useful skill?
Stubbornness. I don’t give up until I have tried everything.
Who’s your favorite historical character?
Lewis Hamilton. He has made history in a sport he was not even predestined for. His innate talent for racing, his competitiveness and his dedication have led him to be a seven times F1 world champion despite all the obstacles throughout his path. When he was young, his father said: “do the talking on the track”. I’ll let you imagine what he has kept doing ever since. I also admire the fact that he always stays humble and grateful towards his team when he wins.
And your favorite superhero?
There is no superhero for me, but rather real-life heroes I might find inspiration from.
What do you like most about your job?
I like the fact that it gets me to explore beyond what I’m used to in such a way that I keep learning new things, reproducing them, and making them work for the benefit of my job.
What can we find in your fridge?
Delicious dishes cooked by my wife.
Connect with Arnaud on LinkedIn.